Terms and Conditions
Effective Date: [Date]
Welcome to DAWAN. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing this website or placing an order, you agree to be bound by these terms.
1. Company Information
This website is operated by:
Company Name: [Legal Company Name]
Brand Name: DAWAN
Business Address: Building B1, Sunshine Future City, Foshan National High-tech Industrial Development Zone, Guangdong
Email: [Business Email
2. Products and Services
DAWAN supplies dental equipment, dental chairs, machinery, spare parts, components, accessories, and related products for clinics, distributors, technicians, and dental professionals.
We make reasonable efforts to ensure that product descriptions, specifications, images, and other information are accurate. However, minor variations in appearance, packaging, color, specifications, or manufacturing details may occur.
For certain equipment, specifications may vary according to configuration, voltage, local requirements, or customer request.
3. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible and offer an alternative product, revised delivery schedule, or refund where applicable.
4. Pricing
All prices displayed on the website are shown in the stated currency and may be updated without prior notice.
Unless otherwise stated, prices do not include:
- international shipping charges;
- customs duties;
- import taxes;
- local taxes;
- installation costs;
- destination-country fees.
For dental chairs, machinery, customized products, or large orders, the final price may be confirmed through a quotation before payment.
5. Orders
When you submit an order, you are offering to purchase the selected products under these Terms and Conditions.
An order is considered accepted only after we confirm the order and, where required, receive payment.
We reserve the right to reject or cancel an order in cases including:
- incorrect pricing;
- suspected fraud;
- unavailable products;
- incomplete customer information;
- shipping restrictions;
- regulatory or compliance concerns.
6. Payment
Available payment methods will be displayed during checkout.
Orders requiring bank transfer, XTransfer, Airwallex, or other supported payment methods will be processed after payment has been confirmed.
Customers are responsible for ensuring that payment information is accurate.
7. Shipping
Shipping terms, estimated delivery times, freight charges, and other delivery conditions are explained in our Shipping Policy.
International buyers are responsible for customs clearance, import duties, taxes, and local fees unless otherwise agreed in writing.
8. Returns and Refunds
Returns, exchanges, and refunds are subject to our Return Policy.
Certain products, including customized products, installed products, used products, opened sterile products, or special-order items, may not be eligible for return.
9. Warranty
Where applicable, products may include a manufacturer warranty or product-specific warranty.
Warranty coverage may vary by product and does not normally cover damage caused by:
- misuse;
- incorrect installation;
- unauthorized repair;
- accidental damage;
- improper voltage;
- improper storage;
- normal wear and tear.
Please contact us for warranty information relating to a specific product.
10. Intellectual Property
All website content, including text, graphics, layout, logos, product information, and website design, is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, or commercially used without permission.
11. Limitation of Liability
To the maximum extent permitted by applicable law, DAWAN will not be liable for indirect, incidental, or consequential losses resulting from the use of this website or the products purchased through it.
Nothing in these terms excludes any rights or liabilities that cannot legally be excluded.
12. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will be published on this page with an updated effective date.
13. Contact
For questions about these Terms and Conditions, please contact:
Email: [Business Email]
Address: Building B1, Sunshine Future City, Foshan National High-tech Industrial Development Zone, Guangdong